Frequently Asked Questions (FAQs)

1. What are my options for delivery? 

We provide standard shipping (RM10 within domestic shipping and international shipping is provided upon checking with the providers on the cost to any given country and any shipping restrictions). 

You can also for a self-pickup if you’re just living a stone’s throw away from OhanaJo Studio! We’re located at 15, Jalan Daun Inai 21, Sunway Spk Damansara, 52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (Next To Desa Park City)

2. How long will shipping take? 

Depending on the provider, it could typically be anywhere from 1-5 Business days. 

3. What’s the return policy?

Any item that is damaged can be returned within 30 days and we will get a full replacement for you. 

4. How do I check my order?

You can check on your order by messaging us on our studio line +60176968895

5. Can I change/cancel my order?

Cancellation after placing the order is not allowed but if there are any changes on the order you’d like to make, do inform us before your order gets shipped out. Reach out to us via Whatsapp on +60176968895. 

6. I have questions about a specific product. How can I reach out to you? 

You can reach out to us via Whatsapp on +60176968895.

Our friendly staff can help you with your shopping experience

PS. you can even ask them for recommendations. 

7. I can't enter my discount code

If your discount code is one-time use only or limited to first-time purchase, you'll need to sign up and log in before applying your discount code. To do this, simply go to the top right bar on the website and click on the profile icon 

If you're still having trouble with your discount code, please contact us